Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, or District Manager.patient consultation, medication management, drug therapy reviews, and perform clinical, or wellness services such as immunizations, diagnostic testing, and patient outcomes services) thereby promoting the shift of the Walgreen’s pharmacy role from transactional to interpersonal. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g. Connects with patients by anticipating needs and proactively offering services.Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience. Engages patients by greeting them and offering assistance with products and services.

Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services. Provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness with drug interactions.

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